Bolt, the leading on-demand platform in Africa, has revised its fare prices in response to challenging macroeconomic factors affecting the public transport sector. This move comes in the wake of the recent fuel price hike by the Energy and Petroleum Regulatory Authority (EPRA) in Kenya.
In Nairobi, the increased prices have been effected across all categories. The base fare now ranges from KES. 70 to KES. 100 across the Economy, Base, Boda, and XL categories. The minimum fare has also seen an increase, with a range of KES. 200 to KES. 250 across these categories. Bolt has also increased per-kilometer pricing and introduced a long-distance rate.
Price changes have also been implemented across all categories in Mombasa, Kisumu, Kakamega, Nakuru, Naivasha, and the Mt. Kenya region.
“At Bolt, the interests of our driver community remain at the heart of our business and we truly believe that happy drivers provide better quality service for customers,” says Linda Ndungu, Country Manager at Bolt. “As such, we have adjusted our pricing to mitigate the rising fuel costs. This adjustment reaffirms our commitment to offering top earnings for drivers on our platform and to remain the preferred, cost-effective choice for our customers.”
Driver Engagement Center
In continued efforts to enhance its driver relations and address drivers’ expectations in terms of handling their concerns, Bolt recently launched its Driver Engagement Center located on the 6th floor of Delta Chambers in the Westlands area. The center is accessed on an appointment basis to ensure seamless and effective management of driver issues.
This fare adjustment comes amid a license renewal fiasco where Bolt’s license renewal was put on hold due to alleged violations. The National Transport and Safety Authority (NTSA) requested Bolt to address several alleged violations before considering renewal of its operator license in Kenya. Despite these challenges, Bolt remains committed to enhancing driver earnings, increasing demand, and enhancing their experience when they provide services on the platform.