A day after a Kenyan on the popular social media platform Twitter wrote about funds mysteriously disappearing from his mother’s account with Equity Bank, more and more Kenyans have come forward with similar cases and are now, via #BoycottEquityBank on Twitter asking customers who entrust their money with the bank to be very wary.

ALSO READ: Equity Bank Refunds Widow Her Sh900,000 After Online Uproar

In a well-orchestrated, perhaps inside job, the victim had allegedly gone to replace her ATM card when staff at the bank opined she should instead opt for an Equitel Simcard for easier accessibility.

Equitel is a mobile virtual network operator in Kenya which is a wholly-owned subsidiary of Equity Group Holdings and uses the Airtel Kenya network as its carrier.

While applying for the Simard, the staff allegedly guided her through a shoddy process (like switching off the sim card for a specific amount of hours), taking advantage of her low knowledge of tech, and managed to rip her off of sh900,000 in a period of 2hrs.


This is not the first time such is being heard, over the last 2 years TechSpaceKe can round up to more than two dozens of Kenyan users only on Twitter who have complained of finding their accounts emptied out after getting advised to apply for the Equitel service.

The thieves even go as far as taking out loans and leaving innocent customers in major debt. There has been no urgency from the company to deal with the mobile money fraudulence that is being reported massively and until such issues are openly addressed, banking with Equity bank could be a bad idea.

Techspace Africa

Nigel Jr.
• Tech • Courtesy is Key • Entirely Flawed • Extremely Reticent • DeFi •

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  1. I stand with the bank,crooks Will not bring down our own leading local bank..what equity have done to help Kenyans in a decade,other banks haven’t managed in many decades of their existence.equity has already put in place measures to stop that..u cant ran away frm home just becouse someone threw a stone on ua roof

  2. But don’t forget..a small Housefry can spoil a whole meal..watch out..’kujenga Ni kazi ngumu..kumbomoa rahisi aiii’…

  3. This is a passing cloud that won’t shake our BANK. Don’t try to break a pot that once used to boil food in it For you just because of a passing cloud of which I know the bankao authority will leave no stone unturned over those issues

  4. I’m already worried what is happening in Equity bank. I have been making my transmissions with Equitel line for one year now…but it stopped sending money from last month to date. Whenever I ask for my balance, I will get a reply.. But I can’t send money or withdraw with Equitel line. What might be the problem?😳😳

    1. You might want to liase with the bank

  5. Sorry. I mean i’m worried with what is happening in Equity bank. I have been using Equitel line to do my transactions for one year now. But from last month it stopped sending money, and It can’t withdraw any more😳😳 I don’t know what has really happened.. But whenever I request for my balance, I get the reply… What might be the problem?

  6. EQUITY my bank. Am there to stay. Wings to fly has changed thousands of lives over the years. They just need to act fast and get rid of the bad elements in this great financial institution.

  7. Despite the small shortcomings here and there equity remains to be the banks for all I’ve had others but they can’t match the systems but the bank needs stricter checks am happy to be a customer with the bank

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