Safaricom recently announced that effective 1st March 2021 the telco would permanently increase Safaricom Home Fibre Speeds Bandwidths, however, the new usage policy has more than meets the eyes as the lads over at tech-ish have discovered.
With the new policy, Safaricom has introduced a fair usage policy, meaning that Home Fibre is no longer unlimited.
New Safaricom Home Fibre With Fair Usage Policy Packages
When tasked to explain, Safaricom argues that “the average user hits 350 GB in a month unless you are in the business of reselling.”
Kenyans were not pleased, here is what they had to say on the popular social media platform Twitter:
If it is Indeed fair usage, will you refund my mother at home for using 30GB?
If you cap my speed for hitting the limit, you need to refund those who don't hit the limit. https://t.co/rkwppq0dQS
— Anyungu (@AnyunguWanyungu) February 15, 2021
hehe saf wamesema y'all that use 500gb a month ni wezi. haha.
y'all paying these people to call you thugs. can't be me. haha. naisha mimi.
this is mad disrespectful bana cos they are the actual thugs. https://t.co/xVuLZflYyy
— mavavya (@dexxe) February 14, 2021
This is representative of Safaricom communications in general.
— MT (@MarigaThoithi) February 14, 2021
So, in your wisdom and logic, if you pay 6k or 12k, you get the same limit as someone paying 4k and will be throttled down to the same speed as them so you people can prevent theft? Never mind that people pay higher amounts to cater for their heavier consumption?! https://t.co/3vA8r9619L
— Toph Beifong, First of Her Name 🇰🇪🌍 (@W_Asherah) February 14, 2021
— Ă 𝖇 ř å 𝖍 ä 𝖒 (@_MrAbraham) February 14, 2021
Safaricom: Almost 90 percent of Home Fibre customers do not hit the limits.
Me: If 90 per cent of customers do not hit the data cap Limits, why Limit?
— Cyprian, Is Nyakundi (@CisNyakundi) February 15, 2021
This new Home Fibre data cap by Safaricom and their alleged reasoning behind is like in primary school when the entire class is punished because of 2 noise makers.
"We're only doing this because of resellers."
Well, I'm not a reseller, yet here we are.
— Marcus Olang' (@marcusolang) February 15, 2021
In the new policy, new customers will also now be required to pay Sh3000 for installation services, which include the router. Previously, the exercise was free.