A few months ago while looking for an idea for a guest blog post, I came across a distressed PayPal user on the popular social media platform Twitter who had seen all his money withheld permanently by the American company.
In the last few days, I have stumbled on more than a dozen Tweets of fuming people complaining of having been robbed of their hard-earned money by the platform. Right now PayPal is trending with over 85,000 tweets.
A good number of Kenyans have been complaining that as soon as they receive payments, PayPal immediately puts their money on hold asking for legal documents before finally closing down their accounts and withholding all their money.
Avoid PayPal at all cost even if its "the only means" to accept payment.
— The Godfather™ (@gideorlah) February 25, 2021
We're on the same boat and in the end it will all be deducted after 180days. Just forget about it and move on pic.twitter.com/t0ditS02Bj
— Mundu wa Powersaw (@jothefu69) February 26, 2021
Haha same case today. Mimi wamenifungia paypal mbili now pic.twitter.com/ye1iIq14c9
— Jack (@JackWERE7) February 26, 2021
PayPal says if they detect unusual transactions on your account, or if it requires more information from you, they can lock or limit access to your account. This is to prevent fraudulent activity on the platform.
Paypal also says you can inquire as to why your account was locked, and ask for a review, a painful procedure that seems to bear no positive outcome.
I can’t believe how @PayPal and @AskPayPal are handling this. After being with you since 2008 and you decide to lock my account and every submitted document is rejected. Do something or I’m taking action. #robbery
— Moosiehm (@MoosieHM) February 26, 2021
So apparently paypal can lock your account and give you no reason as to why, they just say we'll contact you in 180 days……
— Oleownyou (@oleownyou) February 21, 2021
There are other customers who seem to be going through more issues on the platform:
@PayPal facing login issues, name on account has changed by itself, paypal to mpesa requesting for phone number that's already logged in system. Sort out your ish!!!
— Rebecca Kwanga ♒🇰🇪 (@RebeccaKwanga) February 26, 2021
Do you use PayPal? Have you been facing the same problem?