A new report has ranked Safaricom as having the best network for data and calls across the country, for the fourth year in a row coincidentally after outrage by customers who claim the telco has been performing pathetically in all aspects in recent days.
The report follows “Drive Tests” that were carried out by umlaut across different locations assessing the different mobile networks for call and data performance.
According to the report, Safaricom was the only service provider offering Voice over LTE (VoLTE) services across the country including in deep rural areas, therefore contributing to the operator achieving the best call set-up time of 2 seconds.
“It is an honor to yet again be ranked ‘Best in Test’ for the fourth year in umlaut’s independent network tests. Our exceptional network performance is proof of our commitment to provide our customers with the best technology and connectivity wherever they are in the country, empowering them to access life-changing opportunities,” said Peter Ndegwa, CEO, Safaricom.
Safaricom is said to have achieved average download speeds up to 58.5 Megabits per second (Mbps) and average upload speeds up to 36.4 Mbps.
“Congratulations to Safaricom for achieving best user experience in Kenya. On top Safaricom shows the best data and voice user quality and performance. This is remarkable in these challenging COVID-19 times!” Hakan Ekmen, CEO of Telecommunication at umlaut congratulated the telco.
Safaricom’s top performance in mobile data was due to its deployment of 4G Carrier Aggregation thus making it the only operator exceeding 20 Megahertz in data upload tests. 4G Carrier Aggregation enabled the telco to combine its 4G bandwidth on both the 1800 and 800 frequency bands.
Safaricom has been making news after they recently announced a permanent increase in Safaricom Home Fibre Speeds Bandwidths, Unknown to Users, with the new policy, the telco also silently added speed caps and installation fees, a discovery that angered users.