Can you buy a TV without a warranty? I bet not. Well, what really is a TV warranty? Does it really guarantee your dealer will repair your TV no matter what? well, a warranty is provided by the manufacturer and covers certain repairs and replacements for a certain period of time. Understanding what a TV warranty covers is important so that you know what to expect if something goes wrong with your television.
What does a TV warranty cover?
A TV warranty typically covers defects in materials and workmanship for a specific period of time, such as one or two years. This means that if there is a problem with your TV that is the result of a manufacturing defect, the manufacturer will repair or replace the TV at no cost to you. However, there are certain limitations and exclusions to what a TV warranty covers.
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What is not covered by a TV warranty?
- Transportation costs: The warranty does not cover the cost of shipping the TV to the manufacturer for repair or replacement.
- As-is or used TVs: A TV that is sold “as-is” or “used” is not covered by the warranty.
- Installation and related adjustments: The warranty does not cover damage resulting from installation or adjustments.
- Misuse, abuse, or neglect: Damage caused by misuse, abuse, or neglect is not covered by the warranty.
- Power failures or interruptions: The warranty does not cover the failure of the TV to perform due to power failures or interruptions.
- Non-approved installation or repair methods: Damage caused by non-approved installation or repair methods is not covered by the warranty.
- Acts of nature or God (as illustrative examples and for the avoidance of doubt, such acts of nature or God include but are not limited to damage caused by earthquakes, fires, lightning, or flood whether caused by nature or humans).
- Special, incidental, or consequential damages.
Extended Service Plans
It is worth noting that some retailers and authorized dealers may offer Extended Service Plans (ESPs) which can provide additional coverage beyond the standard manufacturer’s warranty. These plans may include coverage for accidental damage, in-home service, and more. Ask your plug if they do this!
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Customer instruction
It is important to note that the warranty does not cover customer instruction, such as installation, adjustments, or operation of the unit. These are described in the owner’s manual and any additional information should be obtained from the authorized dealer.
Packaging and Shipping When returning a unit under warranty, it is important to follow the manufacturer’s instructions for packaging and shipping. Improperly packed units may be damaged during shipping and would not be covered under warranty.
Checking Your Warranty Status
Typically, your warranty status is active from the moment you buy the TV up until the specified months pass by, so just check your receipt.
If you buy your TV directly from the manufacturer, the process of checking your warranty status will vary depending on the manufacturer of your TV. For example, for Samsung:
- Open your web browser and sign up/log in to your Samsung account
- Go to the Service Request page
- Click or hover your cursor over “Find” – a pop-up window should open
- Use the options provided to select your TV’s specific model
- Click “Submit” to process the information
- Provide your email address and click “Continue.”
- Enter your TV’s serial number under the “Product Information” section
- View your warranty status under the “Home Warranty Information” section.
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It’s important to check your warranty status to ensure that your television is still covered, you wouldn’t want to go claim some expired warranty.
The key point is to note that the warranty only covers defects resulting from manufacturing and not damage caused by mishandling, transportation, and other excluded issues. Otherwise, take good care of your TV.
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